FAQ
Will doors rust?
No, our hot dip galvanized treatment helps protect your door from rust and corrosion.
Why choose steel doors and windows over aluminium or timber?
Our products are handmade and designed especially for your project. The bespoke nature of our products and the strength and weight of the steel creates an impact that aluminium and timber simply can’t. The profile is considerably slimmer than aluminium and timber frames, which means you enjoy less frame and more glass, bringing more light into your space. In the case of bifold doors and windows, the slimmer profile also ensures a slimmer “stack” of doors and windows. Steel windows and doors are inherently more durable than any other material used in construction when properly maintained, making them a long-term investment. This is evidenced by original steel windows remaining in many historic buildings built in the last half of the 19th Century.
Where are your products produced?
Our company is based in Paddington, Sydney and we ship Australia wide. Our products are produced by a team of highly skilled specialists at manufacturing facilities in China that have over 15 years’ experience.
Are steel products sustainable?
Steel products are considered one of the most sustainable building materials in the world. Once steel products cease to be needed in their original form, they can be melted down, recycled and reused to create another product without compromising its original strength. As a result, this cycle can take place an infinite number of times with little to no change to the inherent properties of the metal.
Are your products suitable for external use?
Yes, our doors are suitable for internal and external use.. But you must ensure the products are appropriate for your needs prior to purchase given we do not know how your product will be used or where they will be installed. For example, if you purchase external doors, they may need a threshold. However, if they are external doors that are covered by an alfresco roof, they may not necessarily always require a threshold. Make sure the product is approved by a licensed builder prior to purchase.
How much do your products weigh?
Approximately 35-40 kg per square meter for single glazed and 50-60 kg per square meter for double glazed.
Do your products have maximum sizes?
Yes, all our products are bespoke and made to suit your requirements. Maximum sizes depend on the type of unit and system used. You can view the size chart here: Size Limits Customer Chart
Do you have a showroom where I can view your products in person?
Yes! You can visit our showroom at 350 Oxford Street, Paddington NSW.
Opening Hours
- Monday to Friday: 9:30 am – 5:00 pm
- Saturday: 10:00 am – 4:00 pm
You’re welcome to drop by during our opening hours. If you’d prefer to book an appointment with one of our consultants, feel free to get in touch with our team.
Phone: 02 9538 7472
Email: sales@steela.com.au
What type of steel are Steela products made from?
Cold formed FPS50
Hot rolled W20/W40
Thermally broken MTS50
How are steel doors made?
Our doors are individually handcrafted by our team of highly experienced metalworkers using quality galvanized carbon steel. Once the products are crafted, they are fully assembled and reviewed by our quality control and engineering team on the adjusting stand to ensure that they meet our high standards prior to being disassembled for shipping.
Tell me about your products?
Our products are hand-made by a team of highly skilled specialists using quality galvanised carbon steel. Our products come with a decorative steel strip on the inside surface of the door to conceal the glazing to the steel. The glass used in our products is certified in accordance with AS/NZS 4666:2012 and AS/NZS 2208:1996.
How do I install Steela product?
You can install Steela products using our in-house installation service, or with your own licensed builder. As each installation will have different requirements and quality, and safety is paramount, you must use a licensed builder to install your product. Your door will come with all the necessary hardware to install your product.
Your builder will ensure proper installation of the jamb and hanging of the door. As steel doors are quite heavy, multiple people will be needed for installation.
Ask us about our in-house installation service here
Who can install Steela products?
Steela products must be installed by a licensed builder. Installation by an un-qualified individual could result in damage to the product, damage to your property and leaks or wind entering from outside. Steela is not liable for loss or damage arising out of the installation services. Please see our Terms and Conditions for more information.
Do your offer installation services?
We do! We are here for you every step of the way, and this includes during the installation process. Find out more about our installation service by reaching out to us here.
What is your standard door jamb size?
Our jamb size is starts from 32mm and goes up to 200mm depending on the product and the steel profile chosen, however we can also make custom jamb sizes on request.
What hardware do you use?
We use Rumi Hardware, Steela’s sister brand, offering a curated range of lever handles, pull handles, doorknobs and cabinet hardware. With a variety of designs and finishes available, you can mix and match pieces across your project for a cohesive look.
Explore the full range at https://rumihardware.com.au/
Order Process?
Use Steela’s Build Your Own Door™ feature to customise a door for your space. Prefer a more personalised approach? Get in touch with our sales team for a quote on your project.
Once you approve your quote, we’ll issue an invoice for either the required deposit or the full amount.
After payment is received, we’ll send your baseline drawings for review and approval. If you’ve selected Steela’s installation service, we’ll also arrange a site visit.
Once your drawings are approved, manufacturing will begin. Our team will keep you updated throughout the process, including when your order is expected to arrive.
If you’ve chosen Steela to handle the installation, our Project Manager will contact you to arrange a suitable installation date.
How long does it take to receive shop drawings?
We try to respond as soon as possible, but usually for basic designs we will provide drawings within 7 business days. For larger and more complex orders, it may take longer.
What are shop drawings?
‘Shop drawings’ are technical drawings prepared by our engineers that set out the exact dimensions and specifications of the product and how it will operate. They are used by building professionals to ensure the end product is suitable for the project. We will product the products in accordance with the drawings, so it’s essential that a licensed builder approves the shop drawings.
Can I submit bespoke drawings for production by Steela?
You can! Get in touch with us with your design here or email us at sales@steela.com.au.
How can I obtain a custom qoute?
Complete the form on the “bespoke products” page of our website, or email us your designs at sales@steela.com.au.
Can steel doors be painted?
Yes, and our Steela products are always painted with Japanese marine grade paint before they’re shipped unless requested otherwise. After applying a zinc rich primer and an epoxy micaceous iron primer, we apply a fluorocarbon finish in the colour of your choice and a sealant. Fluorocarbon paint is commonly used in the marine industry on ships, marine plants and docks. This paint provides more protection against rust, weather and fading than regular powder coating. Our standard product ranges come in Matt Black and Pure White, however you can order products in any of the 216 colours listed in the Classic RAL Colour Chart.
What colour can you supply our products in?
Our standard product ranges in Matt Black or Pure White, however you can order products in any colour listed in the Classic RAL Colour Chart.
What types of glazing do you offer?
We offer a range of glazing options, including:
- Clear
- Fluted
- Flemish
- Frosted
- Mirror
- Tea
- Aquatex
Looking for something specific? Get in touch with our sales team to discuss more options.
Do Steela doors come with or without glazing?
Steela products can come glazed, with glass provided separately for glazing onsite or without any glass. If you purchase your product glazed, the product will come with the glass installed. If you elect to have the glass supplied separately (uninstalled), we will supply you with the glass, but you will need to arrange and pay to have the product glazed. All our products can be installed glazed, and this will avoid the need to pay for a glazier, however some builders prefer to install steel products without glass, so please consult with your installer prior to purchase.
How long will it take to receive my order?
Our current lead time is 14–18 weeks from drawings approval. Please note that lead times may be longer during the Christmas and New Year period.
Can I request expedited orders?
We will try our very best to get your products to you as fast as possible, but we unfortunately cannot guarantee expedited delivery. We may in the future stock our more sought-after products in Sydney for fast delivery.
Can I request expedited orders?
Please contact us at sales@steela.com.au for a quote on delivery fees from our Sydney warehouse to your site.
Where do you ship to?
We ship Australia and New Zealand wide
Do your products have a warranty?
Yes! Our frames, hardware, and glazing come with a 6-year warranty. The coating (paint finish) comes with a 10-year warranty.